Shipping policy

Free Shipping

Free shipping on orders over $140, up to a maximum shipping cost of $35. This helps cover standard deliveries while excluding oversized orders with significantly higher freight costs.

Heavy Shipping

As shipping costs can vary significantly, it isn’t possible to display every rate at checkout. If your order is too heavy, you may see the message “Order is too heavy. Please contact us.” In this case, we’ll reach out to you with a shipping cost. Freight for large or oversized orders can be quite high, so we’ll apply a 20% discount to the calculated shipping rate. We absorb the rest of the cost in good faith. Please note that we do not offer refunds for change-of-mind purchases.

Damages & Returns

In the unlikely event that your order arrives in poor condition, please contact us as soon as possible (within 24 hours) so that we may resolve the issue promptly. We take great care to ensure our packages arrive safely, however, we do acknowledge that accidents do occur on rare occasions. When contacting us regarding damages, please send photos of all damage (including the box itself). Please see our Terms of Service policy (Section 5) for information on damages. Please see our Returns Policy for information on returns.

Shipping Timeframes 

We will endeavour to ship orders that are placed before 1:00pm on the same. Same-day shipping may not be achieved during busy times such as Christmas.

Delivery is usually overnight for the North Island, and 2-3 days for the South Island. Orders placed on Friday may not be shipped until Monday.

The price of shipping will differ based on tree size, weight, and your location within New Zealand. 

It is the responsibility of the customer to track their package and to follow up with the courier company should there be any delays. 

Our shipping times are guidelines, not promises. We have no control over postal delays.