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Please upload clear photos of the tree/item, shipping box, and packaging.

AI image recognition is used to help verify submitted photos.

We apologize for the inconvenience. We will check our records and either provide a dispatch photo confirming the item was sent, or send the missing item promptly if it was missed.

If your order is taking longer than usual to arrive, please reach out to NZ Post. Phone: +64 09 977 0102. If order has taken longer than 7 days to arrive, we will investigate and provide you with an update. If your tree has been damaged as a result of being in transit for too long, please submit an image via "Tree arrived unhealthy" and we will remedy the situation.

Your tree should be fine as we water our trees before we send them. If it has been more than few days in transit, be sure to water the tree well when it arrives. Contact us if you're concerned about your trees health on arrival.

"Can I keep the tree in its box until I gift it?" No. Take the tree out of the box to ensure it receives sun and water. Place the tree back into the box prior to gifting.

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We do not offer refunds for change-of-mind purchases. However, we may be able to offer an exchange at our discretion. This does not affect your rights under the Consumer Guarantees Act if an item is faulty, damaged, not of acceptable quality, or does not match its description. Please see our Terms of Service for more information.

I confirm this is a bulk order request or business to business enquiry, and not a general service request.

For bulk orders, corporate gifting, partnerships, or wholesale enquiries only. Customer service issues, delivery problems, cancellations, and tree care questions submitted here will not receive a response. Please use the correct form option above.

For detailed information on bonsai, please visit our Bonsai Learning Area.

For declining bonsai tree health, see the article: My Bonsai Needs Help. For all other advice, please visit our Learning Area.

Please select from the below options. You may use the image upload tool to assist us.

We will send an invoice and or refund the price difference.

Sorry, we’re unable to notify customers individually. Please follow our Facebook page for product updates.

We always pack and send healthy trees. If your tree has dropped leaves, it may be a deciduous variety, which naturally loses its leaves at certain times of year. If it arrived without flowers, this can also be normal, as some trees naturally shed flowers during transport or after flowering. The only time your tree might arrive in less than ideal condition is if your parcel was delayed in the post. Pease submit a request through our website form under Post Delay for this situation.

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We will refund the difference if the items can be packed in the same package

We're not currently running bonsai workshops

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We're an online only store

To help us respond correctly, please choose the most relevant enquiry type. Requests submitted under the wrong option may not receive a response.